Enerdrive Warranty

Warranty Support Team

As part of the Enerdrive warranty process you may be asked to speak with an Enerdrive Support Team member. This team assists with all technical enquiries & are there to ensure a great result is achieved every time. They will typically discover 1 of 3 possible issues:

1. User Error – This is nothing to be ashamed of. Enerdrive appreciate that reading a user manual from start to finish & taking it all in is not an easy task. Enerdrive recommends every customer reads all associated user manuals. If you are still experiencing problems reach out to the Enerdrive Support Team.
2. Installation Issues – The Enerdrive Support Team are highly skilled at resolving “Installation” related issues. To assist with your enquiry, you will be asked to share images of the installation and wiring of your system. An installation related issue does not usually lead to a product replacement (unless there are also defects in materials or workmanship of the product). The Enerdrive Support Team are however available to assist by offering support & guidance to both the product owner or a suitably qualified person to achieve an amicable solution.
3. Product Failure – If in the unlikely event an Enerdrive product has defects in materials or workmanship (in normal conditions, as described in this warranty) and it meets the conditions as described in this warranty statement Enerdrive will arrange for the product to be repaired or replaced promptly.

Enerdrive is committed to offering the longest possible warranty period to its customers. However, due to the inability to control the time between a commercial reseller’s purchase of stock from Enerdrive and the subsequent sale of that stock to you, the maximum warranty period for any product purchased after January 1, 2020, is capped at five years and six months from the date of the initial purchase from Enerdrive.The periods set out in the ‘Table – products and warranty periods’ begin at the time that the first owner (other than a commercial reseller) first purchases a new Product; if the effect of that is to make your Warranty Period shorter than 5 years and 6 months, then the shorter period applies.

Also, if a previous owner of the Product (other than a commercial reseller) has owned it for a period of time before selling it to you, then it is likely that they will have used up part of the Warranty Period offered by Enerdrive, due to the passage of time. In that case, you will receive the benefit of the remaining balance of the Warranty Period, when you purchase it from them.

You must also notify Enerdrive of any warranty claim for a Product within a reasonable period (usually 90 days) after you become aware of a Product which stops operating or malfunctions.

Who is the warranty offered to?

The person who purchases the Product from Enerdrive, or a subsequent owner(s) of the Product who purchases it from another person. (You or you)

What is being warranted?

Enerdrive warrants that covered Products will be free from defects in materials and workmanship (in normal conditions, as described in this warranty).

Enerdrive does not promise that Products will always operate without interruptions, nor that Products will always be error-free. Enerdrive Products may not be suitable for medical, mining or other commercial use applications where constant uninterrupted operation may be a requirement (for these applications, the warranty period will be defined at point of sale).

Each Enerdrive product is designed to operate in accordance with the specifications and in the conditions set out in any datasheet relating to the particular Product, and limits and constraints which are stated in those specifications and conditions for a Product are not defects in the Product.

This is the only voluntary warranty made by Enerdrive for the Products. No person at Enerdrive can offer any different or broader warranty.

Who will determine if a Product is defective?

Enerdrive | Dometic, who must act honestly and reasonably in making that decision. A court with appropriate jurisdiction may review Enerdrive’s decision.

What will Enerdrive do?

If a Product stops operating or malfunctions during the Warranty Period, due to a defect in materials or workmanship, then Enerdrive must choose between:

a. repairing the defective Product, without charge to you;

b. replacing the defective Product, without charge to you; or

c. providing you with a refund of the purchase price paid for the defective Product.

What costs are covered?

a. Reasonable costs of delivery and installation of any repair and / or replaced Products or components of Products.

b. Reasonable costs of removal and return of any defective Products; and

c. If the Australian Consumer Law (ACL) applies to the relationship between Enerdrive and you, then reasonable consequential expenses related to the defect and these other costs.

You must obtain written authorisation from Enerdrive, whenever possible, before incurring costs such as those mentioned above.

What are the limits on this warranty?

This warranty doesn’t cover any defect or fault to the extent to which it arises due to:

• Improper storage, handling or installation,operation
• use or maintenance of Products which iscareless, inconsistent with instructions provided by Enerdrive, due to failure to follow the procedures and steps set out in any Commission Form, or due to inaccurate completion of the Commission Form;
• physical damage including to a Product’s surface coating or cabinet;
• use of the Product for a purpose or in environmental conditions for which it was not designed or sold, or use outside the specified or normal operating ranges for a Product;
• changes in a Product which occur due to climate or other external influence (for example: foreign material contamination, water entry, exposure to extreme heat or cold or to solvents, lightning, connection with reverse polarity or other inappropriate connection, interference from insects and pests and other issues);
• use of the Product in a more complex system which does not correctly take into account Product design, the impact of other elements of that system, and related impacts;
• normal wear and tear;
• repairs, alterations or modifications to the Product (unless done by Enerdrive);
• the use of any spare parts not manufactured, sold or approved by Enerdrive;
• any other defective or malfunctioning parts in the vehicle or device in which the Product has been installed;
• use of a Product for any unreasonable purpose;
• any event or circumstance which is beyond the reasonable control of Enerdrive; or
• continued use of a Product after it has stopped operating or has malfunctioned.
• Commercial, Medical & Mining applications carry a maximum warranty period of 24 months unless agreed to in writing at time of order / contract.

If an Enerdrive supplied product stops operating or has malfunctioned, you should stop using the Product immediately and make it available for assessment by the Enerdrive Support Team or warranty agent for inspection.

How can you make a warranty claim?

Contact the Enerdrive Support Team.

Enerdrive’s details are:

Dometic Power & Control (Enerdrive) Pty Ltd
Unit 3/11 Millennium Place, Tingalpa, 4173, QLD
Email: support.enerdrive@dometic.com
Ph: 1300 851 535

You must:

1. make any claim in writing via email to support.enerdrive@dometic.com
2. include details of the alleged defect or fault and the circumstances surrounding the defect or fault;
3. provide relevant evidence of the claim, including photographs of the product installed and associated system wiring.
4. provide evidence of the date when You purchased the Product including proof of purchase for the product from Enerdrive orfrom another person;
5. Follow Enerdrive’s reasonable instructions about return of the Product.

Enerdrive may be required to seek personal information from you when you seek to make a claim under this warranty. Such personal information may be used by Enerdrive to process warranty claims and carry out repairs. Your information will not be shared with any other parties without your consent.

How does this warranty interact with other promises about the Product?

This warranty is in addition to any other rights and remedies which you are provided with by law. However, any warranties implied by law are limited to the greatest extent that is legally possible.

Enerdrive Five (5) Year Transferrable Product Warranty Validity Date

Enerdrive makes this warranty and associated warranty periods, valid for all products purchased from Enerdrive or its associated dealers / manufacturers from January the 1st, 2020.

Table – Products and Warranty Periods

Enerdrive supports your products “technically” for as long as you own them. Our defined warranty periods are listed below for all products (For purposes of manufacturing defects and faults and as defined in our Enerdrive Warranty Terms and Conditions)